The city of Cartersville government was the victim of a cybersecurity breach over the weekend of May 4 and still could not accept online payments five days later.
"Customer Service is open and can receive payments. However, online bill pay is currently not available," a city government news release stated.
"While the city is operational, there are potentially some areas that have been impacted," the release stated.
"Customers will either need to mail their payments or come to the Customer Service Office at City Hall. We apologize for any inconvenience this may cause our citizens."
City officials were working with authorities and a third party consultant "to remedy any issues as quickly as possible," a city government news release stated.
Operators told a caller they still could not accept online payments for city utility services May 9.
The city offers water and sewer and electricity, among other services, that can be paid on one bill, a city official said.