WellStar Paulding Hospital in Hiram.

Organizations which encourage performance excellence in Georgia and Florida are honoring Paulding County’s hospital for increasing patient safety and employee relations in recent years.

The Florida Sterling Council announced WellStar Paulding Hospital in Hiram will be one of two recipients of its Governor's Sterling and Georgia Oglethorpe Award for 2019.

It will give WellStar Paulding the award during the 2019 Governor's Sterling Award Banquet at the JW Marriott Orlando Grande Lakes May 31, a news release stated.

WellStar Paulding Hospital is receiving the Florida Sterling Georgia Oglethorpe Award for the first time.

John Kueven, president of WellStar Paulding Hospital and WellStar Health System vice president, said, “We are honored to be recognized by the Florida Sterling Council as a high-performing organization which has demonstrated performance excellence.

“This achievement is a testament to our doctors, nurses and employees’ dedication and commitment to delivering world-class health care,” Kueven said.

WellStar Paulding Hospital is a part of WellStar Health System, a nonprofit health system which includes 11 hospitals, 15 urgent care centers, 19 imaging centers, three health parks and more than 2,600 physicians throughout Georgia.

Established in 1957, the Paulding hospital functioned independently as a 25-bed facility before joining WellStar Health System in 1994.

In 2014, WellStar Paulding Hospital relocated from western Dallas to a new, 295,000-square-foot facility in HIram and later expanded in 2016 to 112 beds.

Inpatient services include general medicine, surgery, critical care, telemetry and more. Outpatient services include imaging, non-invasive cardiology, infusion, rehab, GI lab, surgery, oncology and adult and pediatric emergency services.

WellStar Health System is recognized nationally as an Employer of Choice and is featured on Fortune 100’s “Best Companies to Work For” list and Working Mother Magazine’s Best Companies list due to its innovative employee benefits.

The release stated the hospital has “consistently demonstrated sustained high levels of performance that exceed relevant comparisons in measures of its core competencies: patient safety and workforce engagement; and financial and market performance.”

It cited figures on patient safety, including the mortality rate decreasing from 0.53 in fiscal year 2017 to 0.43 in fiscal years 2018 and 2019.

It also said year-to-date safety numbers show the hospital exceeding the Truven Health Analytics rate on patient safety.

The percent of patients with an ischemic stroke, or a hemorrhagic stroke, or stroke not otherwise specified but with venous thromboembolism prophylaxis who sustained high performance the day of admission or the day after was comparatively high, the release stated.

The rate was 100% in fiscal year 2016, 97% in fiscal year 2017, and 100% in fiscal year 2018, exceeding American Hospital Association performance standards, the release said.

On workforce engagement, key measures and engagement drivers demonstrate high performance in responses to survey questions, the release stated

Performance met or exceeded top 100 places to work benchmarks including “responses by staff to being treated fairly regardless of gender, race, or age, and executives fully embody the best characteristics of our company,” it stated..

In addition, financial measures continue to exceed the 2016 Moody’s Aa-rated hospitals year over year.

General medicine and general surgery market share increased from 32% in fiscal year 2016 to 40% in fiscal year 2017, demonstrating the ability to meet the needs of the Paulding community.

The Florida Department of Health in Collier County, Florida, will be the other recipient of the award at the May 31 event.

The Georgia Oglethorpe Award Process Inc. and Florida Sterling Council Inc. are nonprofits “focused on improving the performance of Georgia and Florida organizations through qualitative training and assessment processes,” according to information from the two agencies.

Combined, the two state award processes have recognized excellence for 50 years, honoring organizations and businesses that have successfully achieved performance excellence within their management and operations, a news release stated.


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