When Cobb 911 Emergency Communications Operator Cherie Estes was faced with a situation that screamed for help, she had no address.
The call was from a cellphone, so Estes only had a latitude and longitude for the call.
While she was listening to the background of the cellphone, 911 Operator Cullen Bragg used a computer-aided dispatch system to match the latitude and longitude coordinates with an address that seemed it may fit with the background noise, according to Executive Officer for Public Safety Chris Sobieski.
There was a previous domestic incident at the address, Bragg said.
With the address, Bragg was able to track down a landline phone number and speak to the daughter of the perpetrator, who was next door.
“I could hear faint screaming in the background, which matched the call Cherie (Estes) was on, and I asked the daughter if everything was OK,” Bragg said.
“She said she tried to get into the side of the house where her dad was, and he was telling her to go away,” Bragg said.
The call led dispatchers to a duplex in Mableton, and Bragg and Estes directed officers to the house, where they forced entry and found a woman with her hands tied. Her boyfriend was beating her with a pipe, and had been doing so for about seven hours, Sobieski said.
The victim’s cellphone was in her pocket, and she dialed 911, he said. The actions and teamwork of Bragg and Estes led to the two earning the Communications Team Award at the Georgia Emergency Communications Conference in Athens this week.
“We didn’t do anything any of our coworkers wouldn’t have done,” Bragg said. “Everyone on the shift is deserving of the award.”