Kennesaw council to discuss 911 change
by Lindsay Field
July 11, 2012 01:03 AM | 3103 views | 21 21 comments | 5 5 recommendations | email to a friend | print
Georgia EMS is located on Cobb Parkway in Kennesaw. <br> Photo by Laura Moon
Georgia EMS is located on Cobb Parkway in Kennesaw.
Photo by Laura Moon
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KENNESAW — During tonight’s Kennesaw City Council work session, members will talk about City Manager Steve Kennedy’s Friday decision to route all 911 calls to MetroAtlanta Ambulance Service and not Georgia EMS, which has serviced the city since 1998.

“The direction that was given to the City’s 911 operation resulted from a letter the city received from the State of Georgia Department of Public Health on July 2,” Kennedy told the Journal on Monday. “That department controls the zone providers of EMS services. The action taken was to keep the city in compliance with state law which directed us to dispatch MetroAtlanta Ambulance Service.”

That letter, sent from the Georgia Department of Public Health through its Office of Emergency Medical Services and Trauma to Kennesaw Mayor Mark Mathews and the City Council, says all emergency calls in the city should be handled by MetroAtlanta, the designated ambulance provider for most of Cobb County, including Kennesaw. The city was given until Aug. 1 to comply.

The state got involved in who provides ambulance service for Kennesaw after receiving a number of complaints from MetroAtlanta over the last six months about Georgia EMS responding to 911 calls outside of the city limits.

MetroAtlanta Vice President Devan Seabaugh has said his company had been fine with the unofficial arrangement the two companies were operating under until Georgia EMS tried to expand outside Kennesaw, including into Acworth and unincorporated Cobb.

Georgia EMS owner Ron Kadner said his company was fined $8,000 for the complaints, but a rebuttal hearing has not been scheduled.

MetroAtlanta owner and president Pete Quinones said Monday that he was pleased with the state’s decision to forward all business to his company.

“We’re looking forward to working with the City of Kennesaw,” he said. “We’re going to deliver the same high level of patient care and at the same time customer service that we do elsewhere in the county.”

He wouldn’t say how much additional revenue the transition would bring his company but said it wouldn’t generate much profit because he would have to add employees and ambulances.

Quinones serves on the EMS Region III board, which covers Kennesaw.

Kadner said he is “heartbroken” about the change.

He said Kennedy called him on Friday and gave him about 24 hours to stop responding to calls in the city.

“We’re kind of scattering around and trying to figure out what we’re going to do,” he said.

Kadner said losing the city’s business will cost his company about a half-million dollars a year and that he will have to resort to providing non-emergency service to nursing homes and urgent care facilities.

“Lots of people will be looking for jobs,” he said. “I told all the employees about it Saturday when I was passing out paychecks. I told them we will continue to pay their salaries for two more weeks.”

Kadner has four ambulances and 12 employees.

One of them is David Ermutlu, who has worked part-time for Georgia EMS since 1997. He said Tuesday that he wasn’t surprised by what happened.

“What the city did, notifying Georgia EMS by phone and only giving 24 hours notice, is extremely unprofessional and unethical,” he said.

“The letter from (the state) asked for a response by Aug. 1. After 14 years of devoted service to the city, they could have given Georgia EMS some lead time to work on securing other business to soften the blow of losing the 911 calls.”

Ermutlu said he believes the decision was made in such a “quick fashion” because he filed an ethics complaint against Mathews last week after an Open Records request revealed that the mayor had conducted work business with MetroAtlanta from his city-issued computer and phone, and on one occasion emailed Quinones about MetroAtlanta business.

Mathews is MetroAtlanta’s manager of government relations.

However, Mathews said the decision had nothing to do with the complaint and that the city is following the state law regarding ambulance service providers.

“If the city is operating outside or in conflict with the state laws or legal regulations, it is my responsibility just as it is for each council member to be operating within the laws and legal regulations,” he said.

If the city were interested in continuing a work relationship with Georgia EMS, they would have to go through the state legislature to draft new legislation that would allow them to use the company and not follow the regulations of the Region III board, Mathews said.

“You have to follow the rules, the laws and the Constitution,” he said. “It would take a formal action authorizing staff and/or an attorney to proceed with whatever rules changed to make whatever happen.”

Mathews said he would recuse himself during the city council’s discussion about the issue tonight.

“I will step down as chair of the discussion and turn it over to Mayor Pro-Tem (Cris Eaton-Welsh) for the discussion,” he said.

Eaton-Welsh said the city needs to comply with state law.

“This has been an issue for 14 years and should have been addressed many years ago,” she said. “I was hopeful that this was going to be about what was best for our community.”

She has contacted representatives from both MetroAtlanta and Georgia EMS and Region III and asked them to attend the meeting.

“I was hopeful that an amicable solution between Georgia EMS and Metro could have been reached so our citizens would continue to have the best available, in my opinion, that comes from both companies working together,” Eaton-Welsh said.

She wasn’t sure if the city could do anything about the state’s decision but wanted the city to at least be able to bring their solutions “to the table.”
Comments
(21)
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Be Careful
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September 15, 2012
To "In the know".

Metro put on a good "show" for the first 2 to 3 weeks they served the city. Now it's back to business as usual, 15-20 minute response times. Incuding 22 minutes to a seizure patient.

Metro lives by spinning PR.
In the know
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July 12, 2012
By the way, Metro response times are now better than GA EMS' times ever were. They now have 3 ambulances staging in Kennesaw at any given time. GA EMS only staffed 2 ambulances at one time, not 4.

Trust me, you're better off with Metro. I've witnessed both in action hundreds of times.
NorthCobbResident
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July 12, 2012
Hey In the know,

Sounds like a good way for the big corporate ambulance company to take over and push the small local business out. Put three ambulances in or around Kennesaw now until the City Council is convinced to make a change because the big boys can afford to put more ambulances in the area then once the change is made reduce the number of ambulances in the City of Kennesaw to one and have all of the others run out of Marietta where Metro is based. The only loosers in this whole game is going to be the people who are injured or sick in Kennesaw.
City Employee
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July 12, 2012
They are only staging to have better response times till the dust settles, then they will go back to their normal times 15 - 20 minutes....by the way by doing this they are shorting others areas of the county. The mayor told Kennedy to make the decision and then get the council to to say that he is only doing what state law says, which the city has been violating for 14 years.

I've answered calls with both ambulance services and they are so different as night is to day. Georgia EMS will respond, access the situation and inform the patient along with the family of everything that they are doing and why. Metro responds tells the patient they need to be transported even if they don't, never explains to the family what they are doing or why...I've even seen metro argue with a patient about refusing transport. If anything ever happened to me while protecting the community I only want Georgia EMS to care for me, I know they will take care of me the best they can. If metro responds I would rather die, probably would while waiting or by not getting the quality care I deserve for putting my life on the line for a complete stranger.
Obvious
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July 11, 2012
Maybe it is time for a change.. Note the picture in the article of the ambulance... it looks like a 1980-1990's model... and does not even have a front bumper!!!! Kinda sad!
Good Grief
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July 12, 2012
What is kind of sad is your "perception" of the truck. It is not missing a bumper - it is intentionally not there - that is heavy duty equipment on the front - for emergency - I have seen in their trucks - they are well maintained - fully stocked - clean and professional - not sure about the year model of the truck as it really doesn't matter as long as they are maintained they will go for hundreds of thousands of miles....and the year model of the truck does not have any bearing on the medical knowledge of those responding. The employees are always professional, and kind, and yes they know what they are doing - they are my families first choice in an emergency.
Big Shanty Girl
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July 11, 2012
Mark Matthews strikes again. Our new District Attorney will be called on to fix this terrible mess.
Unhappy Kennesaw Cit
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July 11, 2012
I have lived in the city of Kennesaw for 28 years and I am very sadden by this recent change. When you call 911 for help, Georgia EMS is at my house within 5 minutes and takes METRO 10 to 15 minutes.........

JVD
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July 11, 2012
How often do you have to call 911?
Unhappy Kennesaw Cit
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July 12, 2012
Response to RV,

I have had to call for help 5 times. Before Georgia EMS was in service, Metro was the provider and it took forever for them to show up. Once Georgia EMS became the provider they were at my home very quickly. My heart goes out to the great people that work for Georgia EMS. I want to thank them for the OUTSTANDING service that they have provided the City of Kennesaw residents for the past 14 years.
Kenn Res
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July 11, 2012
We need to restore real and true integrity back to Kennesaw.

GA EMS is a great asset to our community.

Chris Eaton-Walsh for Mayor.
Kennesaw Gal
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July 11, 2012
POLITICAL 'PISSING CONTESTS' TRUMP COMMON SENSE AND WHAT IS BEST FOR THE COMMUNITY.

I SAY ELECT CHRIS EATEN-WALCH FOR MAYOR, RESTORE GA EMS' SERVICE AND RESTORE REAL INTEGRITY TO THE CITY OF KENNESAW!!

City of Kennesaw Minutes 01/03/2011 Read:

KENNESAW/ACWORTH 911 ADVISORY BOARD - Reappoint all members: Steve

Kennedy (Kennesaw City Manager), Brian Bulthuis (Acworth City Manager), Bill

Westenberger (Kennesaw Police Chief), Michael Wilkie (Acworth Police Chief), Bill

Thrash (primary), Jeff Duckett (alternate), Bobbie Duke (Kennesaw 911 Director), Sam

Heaton (Cobb County Fire), Steve Kadner (Georgia EMS), and Devan Seabaugh (Metro

Ambulance).

Old Man
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July 11, 2012
Once again, MDJ editors allow obscene language in comments (See first line). Maybe the editors are young and don't mind pushing gutter language on us.
Friendly Web Editor
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July 11, 2012
Old Man: Valid point. I don't know that the comment should have been allowed. It is borderline due to the language.

Thanks for your input.
Call It Like It Is
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July 11, 2012
You know there is something very wrong with the system when you have a company that has been giving great service to their community for 15 years and then they are told, “Hey guess what we’re not using you anymore and you have 24 hrs to shut down.” Hey city council, tell the state to pound sand and do what best for the city and its citizens. Why are you guys so passive on everything and why do you let the city manager hold such power? And with Matthews now working for Metro, this is just to convenient of a change.
Kristie K
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July 12, 2012
I agree - We have their direct phone number so tell me this - am I understanding this correctly in that if I need to call an emergency service and I call GA EMS on their direct line they can still come help me right?? The way I understood it is that they are telling GA EMS not to respond to 911 calls in the city - but they can respond to their own calls.
anonymous
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July 12, 2012
State statute, rules and regulations have dictated the process for identifying and selecting the 9-1-1 EMS provider for decades. GA EMS and the City of Kennesaw have been violating the law for years. The Kennesaw City Council and GA EMS have been are the acting as renegades.
NorthCobbResident
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July 12, 2012
The City of Kennesaw hasn't been acting as renegades. When they made the decision to do this the were doing what they felt was best for the residents and businesses in their City. If the City of Kennesaw has been acting as renegades then I guess the cities of Sandy Springs, Johns Creek, Milton, Dunwoody and many others have been acting as renegades too. Our State's Constitution gives municipalities the power and responsibility of providing certain essential services. Article IX, Section II, Paragraph III (a)(3) specifically gives municipalities the power to control "public health facilities and services, including hospitals, ambulance and emergency rescue services, and animal control" within their boundaries. Wasn't this the justification the officials with the City of Kennesaw used several years ago that allowed them to contract with Georgia EMS because the City was not satisified with the level of service being provided by the ambulance company selected by Cobb County to be the 9-1-1 EMS provider? Based on interpretation of the State Constitution a City is granted the power to provide these services and is not required to use the ambulance provider chosen by the County as long as the municipality "does not provide any service listed therein outside its own boundaries except by contract with the county or municipality affected". (see Paragraph III (b) (3)). Cities are in the business to make sure they do what is best for their citizens and provide the best level of service possible. Counties, especially here in the metro Atlanta area, are not doing that and this is why we are seeing so many new cities being created. The elected and appointed officials in the City of Kennesaw need to do their homework on this one before making a decision and not make a decision based on what someone at District III EMS says.
mxmike
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July 12, 2012
As for the person stating that the City of Kennesaw and Georgia EMS HAVE BEEN VIOLATING THE RULES.You sir need to do a little investigating.It was and is written in the State Constitution as to what services a city can and does provide,as outlined,the City of Kennesaw along with Georgia EMS exercised this right under State law.I have worked for both companies in my past,let me add quiet some time ago.I was a witness to the same tactics from American Medical Response,oh wait the same management thet Metro has in place now.Hummm,and now Mark Matthews is in the bed with Metro,strang bedfellows indeed.When your family is standing there waiting on Metro,remember it IS your right to file a law suit for wrongful death.But it is also your right as a citizen to call Georgia EMS direct as opposed to waiting on the clowns from Metro.
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